Returns & Exchanges
Zainab Chottani strives to ensure every customer is satisfied with their luxury purchase; however, if you are not content with your order, we offer exchanges for items returned in their original, unworn condition within 7 days of delivery.
Initiate Request
Contact our customer care team via email or WhatsApp with your order number and reason for exchange to receive an authorization form.
Quality Inspection
Ensure the garment is unused, with all original tags, labels, and packaging intact, as our team will perform a thorough quality check upon receipt.
Secure Packaging
Pack the item securely in its original box to prevent damage during transit and include the completed exchange form inside the parcel.
Shipment & Processing
Send the package back to our designated warehouse address; once the return is approved, we will process your exchange or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing